We are aware that the content of the data protection information is extensive and sometimes difficult for non-experts to understand. The world of the Internet has become quite complicated in the quarter century that Astrodienst has been on the web. What has not changed during this time is our clear attitude towards you, the customer: The data you enter on this website is private and will be treated confidentially. We do not pass them on to third parties and protect them to the best of our knowledge and belief.
We thank you for your trust!
About the information you give us
Astrodienst has been serving its customers around the world since 1980. Those customers entrust us with information which they expect to remain confidential. We take that trust seriously. The information you provide to Astrodienst is not made available to any other company or individual. It is used internally to process the orders you place with us, whether for a free service or when you are making a purchase.
Protection of personal data
Astrodienst has its own servers which are maintained by us. Nobody outside of Astrodienst has access to our software or data. The website uses encryption (TLSv.1.2) for security and to protect the transmission of confidential content. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. All pages that transmit personal data to our servers are encrypted in secure TLS mode. The data that you transmit to us cannot be read by third parties.
As the controller, the Astrodienst AG has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.
Collection of personal data
If we require personal information from you, you will be asked to confirm that your details have been transmitted. By submitting your data you give us your consent to collect this data. In general, this data is requested when you create a horoscope, create a registered user profile or purchase a product from the AstroShop.
Use of personal data
The creation of a horoscope on our website requires the entry of birth data: time, date and place of birth, as well as at least one first name, which can also be a pseudonym.
- The use of the services on this website is possible with an anonymous guest profile, which does not require any personal data other than birth data for the horoscope.
To create a registered user profile, the following data is recorded:
- Your e-mail address, which also serves as your user name
- Name and surname
- Language preferences
The following additional data is recorded for a purchase:
- Address (complete postal address, postcode, city)
- Phone number
- Your payment preferences, although we never have any knowledge of your credit card number
- Any additional notifications you may have entered
Your personal data will be used for the following purposes:
- To make it easier for you to use the website, you only need to enter your personal data once.
- To deliver or activate a purchased product.
- To ensure that only you have access to your chart data and online services.
- In order to be able to invoice you when you make a purchase.
Deletion of your data
You can delete your data at any time in "My Astro", either individual birth data or the complete profile. Please note that when you delete a profile, any services such as subscriptions or E-horoscopes are also deleted and thus expire. You need your password to delete a registered user profile and the data it contains.
Deleting a profile does not mean that all data on the servers of Astrodienst is deleted. The data can no longer be accessed on the website, but will be stored for a period of six months before being irrevocably deleted. This is used to restore an erroneously deleted profile. If you wish to have your data deleted immediately and irrevocably, please contact us by email.
Retention of data during an order
The data that you transmit to us when placing an order is subject to retention due to our duty to preserve records. This period is 10 years for companies in Switzerland. All data relevant to an order - name, address, dates of birth, email, products, payment information etc. - will be stored by us during this period. This storage takes place independently of the website. This data cannot be deleted.
Credit card data is never stored by Astrodienst, not even during the payment transaction, which is processed by an external payment provider. We never know your credit card number or security number.
The content of this website can be used anonymously and without registration. However, registration is required to create a personalized horoscope. A valid email address is required to create a registered user profile. By creating a registered user profile, you give us permission to send you e-mails. A registered user profile offers the possibility to store up to 100 birth data and to connect to your data from different devices.
If you have forgotten your password or want to set a new one, the corresponding link will be sent to this address. We may also occasionally send you an email to this address informing you of the delivery status of a product you have requested, an innovation in a service you have requested or an innovation on the website, for example. It is not possible to use a registered user profile on www.astro.com and at the same time to cancel these emails completely, as they are regarded as an essential part of the service requested by you.
Your email address will be treated confidentially and will not be passed on to third parties.
We send out a monthly newsletters. Newsletters sent by us contain a link to unsubscribe from the mailing list. Sending is done via our own servers. No personal tracking is carried out.
If you set your browser so that the website "www.astro.com" cannot set cookies, you can use our services, but we cannot guarantee that you will be able to access data entered earlier. More about cookies at Astrodienst can be found in our FAQ.
If the website displays advertisements from advertisers (for visitors without a subscription or other purchases), your consent to their cookies will be requested in an automatically displayed window. You can also allow or deny them in a differentiated manner. You can access and adjust these settings at any time in "My Astro", "View/edit preferences and subscriptions".
Server Log Files
Our server automatically collects and stores information in log files, which your browser automatically transmits to us. These are:
- Browser type and browser version
- operating system used
- referrer URL
- Host name of the accessing computer
- Time of the server request
This data is not assigned to specific persons, and it is not combined with other data sources. We reserve the right to check the data subsequently if we become aware of concrete indications of an illegal use.
Right to information, deletion, blocking
You have the right to free information about your stored personal data, its origin and recipients, and the purpose of data processing as well as a right to correction, blocking or deletion of this data at any time. You can contact us at any time at the address given below if you have any further questions on the subject of personal data.
Payment Method: Data protection provisions about the use of PayPal as a payment processor
On this website, the controller has integrated components of PayPal. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. PayPal is also able to process virtual payments through credit cards when a user does not have a PayPal account. A PayPal account is managed via an e-mail address, which is why there are no classic account numbers. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also accepts trustee functions and offers buyer protection services.
The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.
If the data subject chooses "PayPal" as the payment option in the online shop during the ordering process, we automatically transmit the data of the data subject to PayPal. By selecting this payment option, the data subject agrees to the transfer of personal data required for payment processing.
The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.
The transmission of the data is aimed at payment processing and fraud prevention. The controller will transfer personal data to PayPal, in particular, if a legitimate interest in the transmission is given. The personal data exchanged between PayPal and the controller for the processing of the data will be transmitted by PayPal to economic credit agencies. This transmission is intended for identity and creditworthiness checks.
PayPal will, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfill contractual obligations or for data to be processed in the order.
The data subject has the possibility to revoke consent for the handling of personal data at any time from PayPal. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.
The applicable data protection provisions of PayPal may be retrieved under https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
Social Media Plugins
To protect your privacy, we use the "Shariff" solution for embedding the Facebook and Twitter buttons. This prevents the automatic transfer of your surfing behavior to both platforms. Only when you click on a "Share" button information will be transmitted.
Our pages include plugins from the social network Facebook, provider Facebook Inc, 4 Grand Canal Square D2 Dublin, Ireland. You can recognize the Facebook plugins by the Facebook logo on our page. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. The use of Google Analytics on www.astro.com is exclusively for statistical purposes. Astrodienst does not request or use any personalized data.
Third Party Advertisement
Please note: If you have purchased a horoscope or subscription from Astrodienst, the website will automatically be free of advertising for the duration of the subscription, or for 12 months (Astro*Intelligence-Horoscopes) or 6 months (all other horoscope interpretations). In this case, no information is transmitted to advertising networks.
The original data protection declaration is in German. The translated versions are for better comprehension only. In case of disputes, the German text takes precedence.
8702 Zollikon / Zürich
Telephone international: +41-44-392 18 18
Telephone within Switzerland: 044-392 18 18
(Mo - Fr 09-12h und 14 - 17h, Swiss time)
Email for questions regarding privacy and data deletion: firstname.lastname@example.org
EU representative for Astrodienst and Astro AG:
Sources: Disclaimer eRecht24, DGD Deutsche Gesellschaft für Datenschutz GmbH, Privacy Policies Google Adsense / Google Analytics / Twitter / Criteo / Facebook